FAQ

I need help how can I contact you?

We are here to answer your questions, the fastest way to get in touch with us is to email info@gafell.com We try to answer all questions as fast as we see your message.

What is the shipping cost?

All orders over HK$380 ship for free.

For orders under HK$380 we charge a shipping fee of HK$55.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express) and PayMe from HSBC.

How long can I store the meals?

You can store our delicious blast frozen meals for up to 8 months in your freezer. Each meal has a best before date conveniently printed on the box.

What is the return policy?

We do not accept returns on perishable and frozen food items. If you are unsatisfied please get in touch with us at info@gafell.com and we will do our best to help you.

When will my order be delivered?

We deliver orders within 1-3 working days after the order has been placed. If we are unable to deliver within this time we will email you. We strive to deliver all orders as quickly as possible.

Can I request delivery on a certain day?

Yes, please leave us a note in the Delivery Instructions field in your shopping cart.

Can the delivery driver call me before arrival?

Yes, the delivery driver will call you to confirm delivery before arriving.

When will my order arrive?

We will email you a convenient order tracking number the day before your order will be delivered. You can use the order tracking number to call the driver if you need to make any special arrangements or requests.

How big are the portions?

Our ready meals are portion controlled and designed for 1 person. Our sauces and stews are enough for 1 large portion or 2 smaller portions.